At Mithahara, customer satisfaction is our priority. If you are not entirely happy with your purchase, we are here to help.

1. Returns

  • Due to the perishable nature of food products, we do not accept returns unless the item delivered is damaged, expired, or incorrect.

2. Damaged or Wrong Items

  • If you receive a damaged or wrong product, please notify us within 48 hours of delivery by email at desimithahara@gmail.com or WhatsApp with a photo and order details.

3. Refunds

  • Approved cases will be refunded to your original payment method within 5–7 working days.

4. Cancellation

  • Orders can be cancelled within 2 hours of placing the order. Beyond that, cancellations may not be accepted if the order is already processed.

Note: Mithahara reserves the right to approve or deny any return or refund request based on the case.